Synthesizing knowledge through a data analytics-based systematic literature review protocol

RR Xiong, CZ Liu, KKR Choo - Information Systems Frontiers, 2023 - Springer
Systematic literature reviews (SLR) are commonly undertaken by researchers to stay
informed of the latest development in a particular topic, but this manual process is …

Evaluating and comparing the usability of mobile banking applications in Saudi Arabia

S Alhejji, A Albesher, H Wahsheh, A Albarrak - Information, 2022 - mdpi.com
In many countries, the rapid growth of the Internet and mobile technologies has led to the
expansion of Internet banking, especially mobile banking. Many banks seek to provide …

A sentiment analysis approach for identifying users' security and privacy perception of metaverse in twitter

M Al-Kfairy, A Al-Adaileh, M Tubishat… - 2023 International …, 2023 - ieeexplore.ieee.org
Metaverse technology has gained the attention of researchers and professionals due to its
numerous potential applications. It serves as a virtual world that connects people socially …

Customer perceptions on open banking apps: Insights using Structural topic modeling

K Desiraju, AN Mishra, P Sengupta - Journal of Retailing and Consumer …, 2024 - Elsevier
Abstract Open Banking Apps (OBA) are reshaping the financial landscape by blurring the
line between technology services and traditional banking. Literature on OBA has overlooked …

[HTML][HTML] From Customer's Voice to Decision-Maker Insights: Textual Analysis Framework for Arabic Reviews of Saudi Arabia's Super App

B Alrayani, M Kalkatawi, M Abulkhair, F Abukhodair - Applied Sciences, 2024 - mdpi.com
Recently, business sectors have focused on offering a wide variety of services through
utilizing different modern technologies such as super apps in order to fulfill customers' needs …

[PDF][PDF] Leveraging User-Generated Comments and Fused BiLSTM Models to Detect and Predict Issues with Mobile Apps.

W Yafooz, A Alsaeedi - Computers, Materials & Continua, 2024 - cdn.techscience.cn
In the last decade, technical advancements and faster Internet speeds have also led to an
increasing number of mobile devices and users. Thus, all contributors to society, whether …

Sentiment Analysis of League of Legends: Wild Rift Reviews on Google Play Using Naã Ve Bayes Classifier

K Khadijah, N Sabilly, FA Nugroho - Jurnal Ilmiah Kursor, 2023 - kursorjournal.org
Abstract League of Legends: Wild Rift is a mobile game with more than 48 million
downloads worldwide. The game publishers could earn profit from selling item in the game …

Perbandingan Metode Random Forest dan Naive Bayes pada Analisis Sentimen Review Aplikasi BCA Mobile

A Miftahusalam, H Pratiwi… - … Seminar Nasional Inovasi …, 2023 - proceeding.unesa.ac.id
Perkembangan teknologi membuat penggunaan mobile banking semakin bertambah. Salah
satu aplikasi mobile banking yang populer adalah BCA Mobile. Aplikasi BCA Mobile …

FinTech: Deep Learning-Based Sentiment Classification of User Reviews from Various Bangladeshi Mobile Financial Services

A Al Ryan, MS Mahmud, HHC Mahi, MS Hossen… - … Intelligence in Data …, 2023 - Springer
Banking has become an integral part of our lives. Fintech (Financial Technology)
skyrocketed the number of people willing to use Mobile Financial Services (MFS) for their …

Applying Text Mining to Understand Customer Perception of Mobile Banking App

M Dey, MZ Islam, T Rana - Handbook of Big Data and Analytics in …, 2023 - Springer
In this big data age, it is imperative to replace the traditional data analysis techniques with
big data analytics that can deal with both structured and unstructured datasets from various …