Improving access to justice has been an ongoing process, and on-demand justice should be
a natural part of our increasingly on-demand society. What can we do for example when …

This research examines the role and impact of Indonesia's Consumer Dispute Settlement
Agency (BPSK) in promoting fair business practices and protecting consumer rights in a …

How do ordinary people experience and make sense of the informal justice system?
Drawing on original data with British and German users of Ombudsmen—an important …

One of the objectives of Directive 2013/11/EU was to promote high-quality consumer
alternative dispute resolution (ADR) schemes in the European Union (EU) through the …

Su origen se halla en la conferencia que pronuncié en el marco del concurso para el
acceso a una plaza de catedrático de Derecho procesal en la Universidad Complutense de …

After many years of debate on collective redress, the European Commission has proposed
to introduce a representative mechanism to be controlled by public bodies and consumer …

Smart contracting (SC) is a proactive proposal to operationalize the relational contract theory
for the upgrade and improvement of legally relevant exchange. The dynamic institutional …

The norm in fitness to practise proceedings (FTPP) is that where sanctions might be
imposed procedural fairness requires a court-like hearing. This paper questions that …

En este trabajo se estudian las barreras de acceso a la justicia del consumidor, sea en un
sentido formal como también amplio, que considera los mecanismos alternativos de …

This empirical study seeks to explore the application of mediation and online mediation in
civil and commercial disputes from the perspective of service providers in France, Italy, and …