Customer satisfaction and its measurement in hospitality enterprises: a revisit and update
Purpose This paper aims to review and discuss customer satisfaction and its application to
the hospitality and tourism industries. This paper defines the concept and analyzes its …
the hospitality and tourism industries. This paper defines the concept and analyzes its …
Research on information technology in the hospitality industry
P O'Connor, J Murphy - International Journal of Hospitality Management, 2004 - Elsevier
This paper reviews recent research on information technology in the hospitality industry. The
analysis revealed three broad research areas: the Internet's effects on distribution; on …
analysis revealed three broad research areas: the Internet's effects on distribution; on …
[图书][B] Marketing for hospitality and tourism
Taking an integrative approach, this highly visual, four-color book discusses hospitality
marketing from a team perspective, examining each hospitality department and its role in the …
marketing from a team perspective, examining each hospitality department and its role in the …
Big data analytics for knowledge generation in tourism destinations–A case from Sweden
This paper presents a knowledge infrastructure which has recently been implemented as a
genuine novelty at the leading Swedish mountain tourism destination, Åre. By applying a …
genuine novelty at the leading Swedish mountain tourism destination, Åre. By applying a …
Insights into TripAdvisor's online reviews: The case of Tehran's hotels
R Khorsand, M Rafiee, V Kayvanfar - Tourism Management Perspectives, 2020 - Elsevier
User-generated data in TripAdvisor. com consists of considerable amount of useful
information that can help managers to provide better services to their customers. This study …
information that can help managers to provide better services to their customers. This study …
[图书][B] Advances in social media for travel, tourism and hospitality: New perspectives, practice and cases
This book brings together cutting edge research and applications of social media and
related technologies, their uses by consumers and businesses in travel, tourism and …
related technologies, their uses by consumers and businesses in travel, tourism and …
Stripping customers' feedback on hotels through data mining: The case of Las Vegas Strip
This study presents a data mining approach for modeling TripAdvisor score using 504
reviews published in 2015 for the 21 hotels located in the Strip, Las Vegas. Nineteen …
reviews published in 2015 for the 21 hotels located in the Strip, Las Vegas. Nineteen …
[PDF][PDF] Scope for virtual tourism in the times of COVID-19 in select African destinations
3Department of Tourism, Leisure and Hospitality, University of Zimbabwe, Harare,
Zimbabwe 4Department of Geography, Bindura University of Science Education 5On the …
Zimbabwe 4Department of Geography, Bindura University of Science Education 5On the …
ICT, IMC, and brand equity in high-quality hotels of Dalmatia: An analysis from guest perceptions
M Šerić, I Gil-Saura - Journal of Hospitality Marketing & …, 2012 - Taylor & Francis
The concept of integrated marketing communications (IMC) has received considerable
attention in the marketing literature over the past decade. Boosted by advancements in …
attention in the marketing literature over the past decade. Boosted by advancements in …
Text mining for the hotel industry
KN Lau, KH Lee, Y Ho - Cornell Hotel and Restaurant …, 2005 - journals.sagepub.com
With the availability of huge volumes of text-based information freely available on the
Internet, text mining can be used by hoteliers to develop competitive and strategic …
Internet, text mining can be used by hoteliers to develop competitive and strategic …