Quality tools such as Kano's model, SERVQUAL, and Quality Function Deployment (QFD)
have been used to design and improve services. Although these tools can be used …

Purpose The purpose of this paper is to develop and test a theoretical framework explaining
the adoption of online insurance claims characterised by infrequent interactions, inherent …

针对服务设计流程中的关键环节——服务要素优化配置问题, 提出一种基于优化模型的服务要素
配置方法. 依据质量屋描述了顾客需求与服务要素之间以及服务项之间存在的关系 …

Enterprise Resource Planning (ERP) is a system widely implemented as the backbone in
many services and manufacturing industries. At the post-implementation stage, real …

The pharmaceutical inventory management process adopted by the hospitals are facing
challenges in data communication, which implied to excess inventory problems as the …

Business intelligence is one of the tools of IT in business and Information systems for
management have been just developed theoretically, and have never fulfilled the demands …

分析了匝间无绝缘的超导磁体线圈的结构, 主要测试了线圈总层数和每层匝数对其等效总电阻的
影响以及线圈的励磁退磁性能. 实验结果表明: 当总层数为奇数和偶数时, 等效总电阻的变化趋势 …

服务要素配置是服务设计流程中的关键环节, 考虑顾客选择行为并对服务要素进行优化配置是
一个重要研究课题. 针对服务要素优化配置问题, 提出了一种决策分析方法. 该方法是通过向目标 …

Indonesia is one of the countries experiencing an economic crisis due to the Corona
pandemic. Although the Covid-19 pandemic has had a negative impact on various industrial …

The structure of superconducting magnet coils without turn-to-turn insulation was analyzed,
and the effects of total number of layers and the turns for each layer on the equivalent total …