[HTML][HTML] Social companionship with artificial intelligence: Recent trends and future avenues
R Chaturvedi, S Verma, R Das, YK Dwivedi - … Forecasting and Social …, 2023 - Elsevier
The social companionship (SC) feature in conversational agents (CAs) enables the
emotional bond and consumer relationships. The heightened interest in SC with CAs led to …
emotional bond and consumer relationships. The heightened interest in SC with CAs led to …
[HTML][HTML] A literature survey of the robotic technologies during the COVID-19 pandemic
Since the late 2019, the COVID-19 pandemic has been spread all around the world. The
pandemic is a critical challenge to the health and safety of the general public, the medical …
pandemic is a critical challenge to the health and safety of the general public, the medical …
Adapting research methodology during COVID-19: lessons for transformative service research
Purpose Coronavirus disease 2019 (COVID-19) has created a challenging, yet
opportunistic, environment in which to conduct transformative service research (TSR) and …
opportunistic, environment in which to conduct transformative service research (TSR) and …
The influence of social distancing on employee well-being: a conceptual framework and research agenda
S Tuzovic, S Kabadayi - Journal of Service Management, 2021 - emerald.com
Purpose The ongoing pandemic caused by the coronavirus disease 2019 (COVID-19) virus
has severely influenced lives and livelihoods. As service organizations either face …
has severely influenced lives and livelihoods. As service organizations either face …
[HTML][HTML] Robotics cyber security: Vulnerabilities, attacks, countermeasures, and recommendations
The recent digital revolution led robots to become integrated more than ever into different
domains such as agricultural, medical, industrial, military, police (law enforcement), and …
domains such as agricultural, medical, industrial, military, police (law enforcement), and …
[HTML][HTML] Service robots in the healthcare sector
Traditionally, advances in robotic technology have been in the manufacturing industry due to
the need for collaborative robots. However, this is not the case in the service sectors …
the need for collaborative robots. However, this is not the case in the service sectors …
Equilibrating resources and challenges during crises: a framework for service ecosystem well-being
J Finsterwalder, VG Kuppelwieser - Journal of Service Management, 2020 - emerald.com
Purpose This article explores the impact of crises, such as the coronavirus pandemic, on
service industries, service customers, and the service research community. It contextualizes …
service industries, service customers, and the service research community. It contextualizes …
Coping with crisis: The paradox of technology and consumer vulnerability
The COVID‐19 pandemic has created unprecedented disruptions in consumers' daily lives.
Regulations imposing social distancing, quarantine and full‐scale lockdowns have …
Regulations imposing social distancing, quarantine and full‐scale lockdowns have …
How smart should a service robot be?
Service robots are taking over the frontline. They can possess three types of artificial
intelligence (AI): mechanical, thinking, and feeling AI. Although these intelligences …
intelligence (AI): mechanical, thinking, and feeling AI. Although these intelligences …
Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond
Purpose Besides the direct physical health consequences, through social isolation COVID-
19 affects a considerably larger share of consumers with deleterious effects for their …
19 affects a considerably larger share of consumers with deleterious effects for their …