This study investigates the impact of customer relationship management (CRM) and
company reputation on customer loyalty with customer satisfaction mediating the relation …

This study attempts to examine the impact of service quality on customer loyalty and
customer satisfaction using the SERVQUAL model for four main Islamic banks in the …

Abstract Service quality and customer satisfaction are parts of factors that influence customer
loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty …

Loyalty is a deep commitment to repurchase a product or service despite the situational
factors and marketing efforts that may cause a change in purchasing behavior. Customer …

Purpose The purpose of this paper is to develop, measure and empirically validate the
promotional techniques adopted by Islamic banks and the effect of these methods on …

The current study aimed at examining the influence of service quality (internet service
quality) on customer loyalty through the mediating effect of customer satisfaction. Through …

In the current banking sector, characterized by an increasing competition, efficient
management of selling additional products and services to existing satisfied customers …

Undeniably, social media has come to a higher degree of popularity in the online world.
Currently, most businesses have been utilizing any social media platforms for social media …

Purpose-Capturing the shifting consumer behavior perspective on online transportation
network performance in Indonesia, this study aims to empirically examine the impact of …

Green banking is an emerging concept in Pakistan's economy. The purpose of this paper is
to identify the progress of green banking practices in the banking sector. It tries to examine …