It ticket classification: The simpler, the better
Recently, automatic classification of IT tickets has gained notable attention due to the
increasing complexity of IT services deployed in enterprises. There are multiple discussions …
increasing complexity of IT services deployed in enterprises. There are multiple discussions …
An empirical analysis of state-of-art classification models in an it incident severity prediction framework
Large-scale companies across various sectors maintain substantial IT infrastructure to
support their operations and provide quality services for their customers and employees …
support their operations and provide quality services for their customers and employees …
Automated IT service desk systems using machine learning techniques
SP Paramesh, KS Shreedhara - … analytics and learning: proceedings of dal …, 2018 - Springer
Managing problem tickets is a key issue in any IT service industry. The routing of a problem
ticket to the proper maintenance team is very critical step in any service desk (Helpdesk) …
ticket to the proper maintenance team is very critical step in any service desk (Helpdesk) …
Knowledge retrieval and diagnostics in cloud services with large language models
Efficient customer support is the foundation for any service provider trying to improve
customer relationships. An important measure of successful support is the mean time to …
customer relationships. An important measure of successful support is the mean time to …
Classifying the unstructured IT service desk tickets using ensemble of classifiers
SP Paramesh, C Ramya… - 2018 3rd international …, 2018 - ieeexplore.ieee.org
Manual classification of IT service desk tickets may result in routing of the tickets to the
wrong resolution group. Incorrect assignment of IT service desk tickets leads to …
wrong resolution group. Incorrect assignment of IT service desk tickets leads to …
Designing explainable text classification pipelines: Insights from it ticket complexity prediction case study
Nowadays, enterprises need to handle a continually growing amount of text data generated
internally by their employees and externally by current or potential customers. Accordingly …
internally by their employees and externally by current or potential customers. Accordingly …
Ai for information technology operation (aiops): A review of it incident risk prediction
The advancement of Artificial Intelligence has led to a surge in its application in Information
Technology (IT) Operations, often termed Artificial Intelligence for IT Operations (AIOPS) …
Technology (IT) Operations, often termed Artificial Intelligence for IT Operations (AIOPS) …
[PDF][PDF] Utilizing deep learning, feature ranking, and selection strategies to classify diverse information technology ticketing data effectively
M Subbarao, K Venkatarao, S Chittineni… - … International Journal of …, 2023 - academia.edu
In today's internet world, information technology (IT) ticketing services are potentially
increasing across many corporations. Therefore, the automatic classification of IT tickets …
increasing across many corporations. Therefore, the automatic classification of IT tickets …
Signature based trouble ticket classification
J Xu, H Zhang, W Zhou, R He, T Li - Future Generation Computer Systems, 2018 - Elsevier
When a critical system exhibits an incident during its operation, a ticket is usually generated
by the monitoring systems or users to describe its issue and should be fixed by system …
by the monitoring systems or users to describe its issue and should be fixed by system …
[PDF][PDF] IT help desk incident classification using classifier ensembles
S Paramesh, K Shreedhara - ICTACT Journal On Soft Computing, 2019 - ictactjournals.in
Proper assignment of IT incident tickets raised by the end users is a very crucial step in an IT
Service management system. Incorrect manual selection of incident category while raising …
Service management system. Incorrect manual selection of incident category while raising …