Fast-paced, precise demands and time minimization are dominant factors to support the
service business. Service activities are always expected to be the best by customers …

The current proliferations of technologies have allowed service providers to incorporate
many different technologies into the delivery of their services. These technologies have …

Chi-square (X2) test is a nonparametric statistical analyzing method often used in
experimental work where the data consists of frequencies or 'counts' for construction of any …

Overcharging the passengers who are not familiar with the city for the services in railway
stations and airport is a serious problem which can be addressed by installing prepaid …

The purpose of this research is to measure service time characteristics in fast food
restaurants in Cairo (A Case Study of KFC Restaurants). Concerning research methods, the …

Waiting in queues and service effectiveness are essential components in the business
world. Queues emerge when customers or clients come forward to utilise services from a …

In this study the queuing characteristics of Teletalk Customer Care Centre, Rajshahi is
observed and analyzed with a multi-server queuing model. The waiting and service costs …

Queues are a typical occurrence in everyday life, particularly during peak hours in Fair Price
Shops (FPS), government offices, banks, post offices, super markets, hospitals, and clinics …

The study sought to establish the relationship between lean management and competitive
advantages for pharmaceutical companies in Kenya. The specific objectives were to …

Despite the vital role of the Automated Queue Management System (EQSM) on service
delivery in both private and public organizations, little is understood on the impact of EQMS …