Consumers' intention towards the use of smart technologies in tourism and hospitality (T&H) industry: a deeper insight into the integration of TAM, TPB and trust
N Bano, S Siddiqui - Journal of Hospitality and Tourism Insights, 2024 - emerald.com
Purpose This study used an integrated framework that incorporates the technology
acceptance model (TAM)(Davis, 1989), the theory of planned behavior (TPB)(Ajzen, 1991) …
acceptance model (TAM)(Davis, 1989), the theory of planned behavior (TPB)(Ajzen, 1991) …
How marketing strategy, perceived value and brand image influence WOM outcomes—The sharing economy perspective
YC Huang - Journal of Retailing and Consumer Services, 2022 - Elsevier
As concepts and technology evolve, the sharing economy changes not only business
management methods but also lifestyle, leisure, tourism and hospitality consumption. This …
management methods but also lifestyle, leisure, tourism and hospitality consumption. This …
COVID or VOID: A systematic literature review of technology adoption and acceptance in hospitality and tourism since the breakout of COVID-19
A Iskender, E Sirakaya-Turk… - Tourism and …, 2024 - journals.sagepub.com
The purpose of this study was twofold. The first goal was to review and synthesize research
pertaining to 'technology acceptance and COVID-19'from the years 2020, 2021, and early …
pertaining to 'technology acceptance and COVID-19'from the years 2020, 2021, and early …
A systematic review of contactless technologies research in hospitality and tourism during the COVID-Pandemic
Since the onset of the COVID-19 pandemic, the implementation of contactless technologies
in hospitality and tourism has grown exponentially, making understanding consumer …
in hospitality and tourism has grown exponentially, making understanding consumer …
Employees' perception of robots and robot-induced unemployment in hospitality industry under COVID-19 pandemic
The impact of the pandemic is driving the recent upsurge in service automation and the
adoption of service robots in the hospitality industry. As service paradigm and customer …
adoption of service robots in the hospitality industry. As service paradigm and customer …
Enhancing digital presence for maximizing customer value in fast-food restaurants
Digital transformation has altered the way customers interact with restaurants. As a result,
digital transformation has had an enormous impact, changing restaurant customer value …
digital transformation has had an enormous impact, changing restaurant customer value …
The way to generate customer citizenship behavior with customer experience
This study explores the factors that influence customer citizenship behavior in the context of
the customer experience of a transportation application that incorporates the concept of the …
the customer experience of a transportation application that incorporates the concept of the …
Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis
C Ma, A Fan, AS Mattila - International Journal of Hospitality Management, 2024 - Elsevier
This research presents a comprehensive analysis of significant factors shaping consumer
technology adoption and experiences in the hospitality and tourism sector. Technology …
technology adoption and experiences in the hospitality and tourism sector. Technology …
Are you ready for a contactless future? A multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Contactless hospitality services are technology-enabled innovative services combating the
challenges of the COVID-19 pandemic. Surveying 1,537 hotel guests, this study explores the …
challenges of the COVID-19 pandemic. Surveying 1,537 hotel guests, this study explores the …
[HTML][HTML] Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry
Although the entrepreneurship strategy is demonstrated by evidence as a path to enhance
the performance of service firms, the question of how it happens has yet to be adequately …
the performance of service firms, the question of how it happens has yet to be adequately …