Consumers' intention towards the use of smart technologies in tourism and hospitality (T&H) industry: a deeper insight into the integration of TAM, TPB and trust

N Bano, S Siddiqui - Journal of Hospitality and Tourism Insights, 2024 - emerald.com
Purpose This study used an integrated framework that incorporates the technology
acceptance model (TAM)(Davis, 1989), the theory of planned behavior (TPB)(Ajzen, 1991) …

How marketing strategy, perceived value and brand image influence WOM outcomes—The sharing economy perspective

YC Huang - Journal of Retailing and Consumer Services, 2022 - Elsevier
As concepts and technology evolve, the sharing economy changes not only business
management methods but also lifestyle, leisure, tourism and hospitality consumption. This …

COVID or VOID: A systematic literature review of technology adoption and acceptance in hospitality and tourism since the breakout of COVID-19

A Iskender, E Sirakaya-Turk… - Tourism and …, 2024 - journals.sagepub.com
The purpose of this study was twofold. The first goal was to review and synthesize research
pertaining to 'technology acceptance and COVID-19'from the years 2020, 2021, and early …

A systematic review of contactless technologies research in hospitality and tourism during the COVID-Pandemic

B Rathjens, N Gunden, L Zhang… - Journal of Hospitality …, 2023 - journals.sagepub.com
Since the onset of the COVID-19 pandemic, the implementation of contactless technologies
in hospitality and tourism has grown exponentially, making understanding consumer …

Employees' perception of robots and robot-induced unemployment in hospitality industry under COVID-19 pandemic

MO Parvez, A Öztüren, C Cobanoglu, H Arasli… - International Journal of …, 2022 - Elsevier
The impact of the pandemic is driving the recent upsurge in service automation and the
adoption of service robots in the hospitality industry. As service paradigm and customer …

Enhancing digital presence for maximizing customer value in fast-food restaurants

FM Daradkeh, TH Hassan, T Palei, MY Helal… - Sustainability, 2023 - mdpi.com
Digital transformation has altered the way customers interact with restaurants. As a result,
digital transformation has had an enormous impact, changing restaurant customer value …

The way to generate customer citizenship behavior with customer experience

HTPM Le, D Kim, J Park - Journal of Retailing and Consumer Services, 2024 - Elsevier
This study explores the factors that influence customer citizenship behavior in the context of
the customer experience of a transportation application that incorporates the concept of the …

Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis

C Ma, A Fan, AS Mattila - International Journal of Hospitality Management, 2024 - Elsevier
This research presents a comprehensive analysis of significant factors shaping consumer
technology adoption and experiences in the hospitality and tourism sector. Technology …

Are you ready for a contactless future? A multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0

F Hao, K Chon - Journal of Travel & Tourism Marketing, 2021 - Taylor & Francis
Contactless hospitality services are technology-enabled innovative services combating the
challenges of the COVID-19 pandemic. Surveying 1,537 hotel guests, this study explores the …

[HTML][HTML] Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry

K Tajeddini, TC Gamage, J Tajdini, WU Hameed… - International Journal of …, 2024 - Elsevier
Although the entrepreneurship strategy is demonstrated by evidence as a path to enhance
the performance of service firms, the question of how it happens has yet to be adequately …