Digital social innovation (DSI) involves the use of digital technologies in the development
and implementation of innovative products, services, processes and business models that …

IT governance describes the decision rights and accountability framework used to ensure
the alignment of IT-related activities with the organization's strategy and objectives …

Shadow IT and Business-managed IT describe the autonomous deployment/procurement or
management of Information Technology (IT) instances, ie, software, hardware, or IT services …

Integration and control are pivotal goals of enterprise information system implementations.
However, misalignments inevitably occur between the system and organizational practices …

In information systems (IS) research, top management support is typically seen as an
exclusively positive phenomenon that is key to any successful digital transformation …

Organizations replace their legacy systems for technical, economic, and operational
reasons. Replacement is a risky proposition, as high levels of technical and social inertia …

In this paper, we develop a theoretical explanation of first-order and second-order
responses to enterprise system (ES) implementations, highlighting how these responses are …

Organizational sensemaking is crucial to enterprise resource planning (ERP)
implementation. This is because it enables the focal organization to gain an understanding …

Drawing on notions of power and the social construction of risk, we build new theory to
understand the persistence of shadow systems in organizations. From a single case study in …

We explore how employees behave when faced with information systems (IS) that
inadequately support their work. Inadequate IS often induce workaround behaviour, a …