Aim To identify how patient journey mapping is being undertaken and reported. Design A
scoping review of the literature was undertaken using JBI guidance. Data Sources …

Lean healthcare aims to manage and improve the processes in the healthcare sector by
eliminating everything that adds no value by improving quality of services, ensuring patient …

Purpose Meeting the patients' requirements as customers of the health care sector is
crucially important as a social responsibility. According to the resource constraints, only an …

BACKGROUND This study aimed to assess whether there are disparities in incidence rates,
care, and outcomes for patients with chest pain attended by emergency medical services …

Healthcare systems in western countries are continuously working to achieve efficient
resource allocation and to improve access to quality medical care. The implementation of …

BackgroundPeople who present to hospital following self-harm are at high risk of suicide.
Despite this, there are considerable variations in the management of this group across …

Background: Patient waiting time at outpatient departments is directly related to patient
satisfaction and quality of care, particularly in patients visiting the general internal medicine …

Increasing demand and changing case-mix have resulted in bottlenecks and longer waiting
times in emergency departments (ED). However, many process improvement efforts …

Study objective This study compares how throughput and output factors affect emergency
department (ED) median waiting room time. Methods Administrative health care use records …

Background Emergency department (ED) triage is often patients' first contact with a health
service and a critical point for patient experience. This review aimed to understand patient …