A review of university chatbots for student support: FAQs and beyond

K Peyton, S Unnikrishnan, B Mulligan - Discover Education, 2025 - Springer
Within the university sector, student recruitment and enrolment are key strategies as
institutions strive to attract, retain and engage students. This strategy is underpinned by the …

A bidirectional LSTM model for classifying Chatbot messages

N Lhasiw, N Sanglerdsinlapachai… - … 16th International Joint …, 2021 - ieeexplore.ieee.org
Online channels, eg, Facebook Messenger and Line, are widely used especially in COVID-
19 pandemic. To quickly respond to their customer, chatbot system are implemented in …

Topic modeling in conversational dialogs for naming intent labels using lda

LW Narendra - Jurnal Sistem Telekomunikasi …, 2022 - ejournal.uniska-kediri.ac.id
Penelitian chatbot semakin berkembang dalam beberapa tahun ini seiring dengan
perkembangan teknologi Machine Learning (ML) dan Artificial Intelligent (AI). Natural …

Designing a transactional smart assistant in Indonesian using Rasa framework

LW Narendra, ER Setyaningsih - 2021 7th International …, 2021 - ieeexplore.ieee.org
The use of chatbots in the industrial world is increasing along with the increasing number of
smartphone users in Indonesia. Many companies take this opportunity to develop their …

[PDF][PDF] Intent identification and analysis for user-centered chatbot design: A case study on the example of recruiting chatbots in Germany

S Böhm, J Eißer, S Meurer, O Linnyk, J Kohl… - Proc …, 2020 - researchgate.net
Chatbots are text-based dialogue systems that automate communication processes. Instead
of communicating with a person, the user communicates with a computer system. Due to the …

[PDF][PDF] Unsupervised Text Feature Extraction for Academic Chatbot using Constrained FP-Growth

S Alias, MS Sainin, TS Fun, N Daut, TL Sheng - ASM Sci. J., 2021 - researchgate.net
In the edge where conversation merely involves online chatting and texting one another, an
automated conversational agent is needed to support certain repetitive tasks such as …