The digital age has yielded systems that increasingly reduce the complexity of our everyday
lives. As such, smart personal assistants such as Amazon's Alexa or Apple's Siri combine …

This study focuses on innovative ways to digitally instrument the servicescape in bricks-and-
mortar retailing. In the present digital era, technological developments allow for augmenting …

In the realm of smart services, smart personal assistants (SPAs) have become a popular
medium for value co-creation between service providers and users. The market success of …

Smart Cities need to be designed to allow the inclusion of all kinds of citizens. For instance,
motor disabled people like wheelchair users may have problems to interact with the city …

Multiple emerging technologies both threaten grocers and offer them attractive opportunities
to enhance their value propositions, improve processes, reduce costs, and therefore …

This paper presents the research and development of the prototype of the assistive mobile
information robot (AMIR). The main features of the presented prototype are voice and …

Artificial intelligence (AI) virtual assistants are rapidly growing, permeating people's daily
lives and work. However, some trust and risk issues prevent the acceptance and use of AI …

IoT, Industry 4.0, and ubiquitous applications demand an intense exchange of information
between actors (humans, animals, plants, or other objects) and things. Different interaction …

The evolution of business interactions with customers has defined a new paradigm of
human-machine interaction through AI enabled conversations. In such scenarios, the …

In this paper, we study and develop methods of forming modularized mobile platforms
reconfigurable to suit general and specific applications. The existing solutions and the …