This paper aims to explore definitions, dimensions, and challenges of multichannel
integration quality (MCIQ) in services marketing through a systematic literature review, and …

AI chatbots have been widely applied in the frontline to serve customers. Yet, the existing
dimensions and scales of service quality can hardly fit the new AI environment. To address …

The purpose of this study is to analyze the impact of online service quality of e-commerce
websites on customer satisfaction and purchase intention. The study identifies the …

Feature selection and hyper-parameters optimization (tuning) are two of the most important
and challenging tasks in machine learning. To achieve satisfying performance, every …

Digitalization in healthcare through advanced methods, tools, and the Internet are prominent
social development factors. However, hackers and malpractices through cybercrimes made …

Purpose The purpose of this study is to investigate the impact of e-service quality and e-trust
on customer e-satisfaction and, subsequently, on customer e-loyalty towards a website in …

The purpose of this article is to theoretically identify the salient elements of e-retailing
websites and empirically verify them through a rigorous scale development process. A …

Purpose The purpose of this paper is to examine whether any differences exist between
high-and low/middle-income Generation Y luxury consumers in terms of their service quality …

Purpose The purpose of this paper is to investigate the impact of online service quality on
swift guanxi that influences customer repurchase intention and the moderating role of …

This chapter provides an overview of recent research related to online shopping and the
conceptual frameworks that have guided that research. Specifically, the chapter addresses …