The model of FCFS infinite bipartite matching was introduced in Caldentey, Kaplan and
Weiss, 2009. In this model, there is a sequence of items that are chosen iid from a finite set 𝒞 …

We consider a queueing system with J parallel servers 𝒮={m 1,…, m J}, and with customer
types 𝒞={a, b,…}. A bipartite graph G describes which pairs of server-customer types are …

We study systems with two classes of impatient customers who differ across the classes in
their distribution of service times and patience times. The customers are served on a first …

This article examines a first-come, first-served queueing system serving impatient customers
from c distinct classes. Each customer class is characterized by independent patience and …

We study a parallel queueing system with multiple types of servers and customers. A
bipartite graph describes which pairs of customer-server types are compatible. We consider …

We consider the following skill based parallel service queueing system: Customers are of
types C={c1,..., cI}, servers are of types S={s1,..., sJ}, and there is a bipartite graph G of …

In this article, we study queuing systems with three classes of impatient customers which
differ across the classes in their distribution of service times and patience times. The …

Call centers face demand that varies throughout the week across multiple service categories
and typically employ non-standard workforce schedules to meet this demand. In call centers …

Articles describing the limited capacity of malfunctioning and operating services exist, but
this article aims to connect the rates of controllable arrivals and the interdependence of the …

The seminal papers of Gans et al.(2005) and Aksin et al.(2007) presented a wide spectrum
of multi-disciplinary Management Sciences (MS) perspectives that characterized the Call …