Customization of products or services is a strategy that the business sector has embraced to
build a better relationship with the customers to cater to their individual needs and thus …

Penelitian ini merupakan penelitian lapangan studi kasus pada pelanggan Kedai Hj. S yang
bertujuan untuk mengetahui bagaimana pengaruh kualitas produk, kualitas pelayanan dan …

Purpose This study aimed to examine the relationship between customer relationship
management (CRM)-based library services and head librarians' personal and academic …

Electronic customer relationship management (E-CRM) is a modern tool to secure and
maintain competitive advantage that focuses on customers. Telecommunication companies …

Purpose: A restaurant is a business of the physical distribution of food and beverages which
includes intercultural interaction. This research paper aims to examine the influence of …

Penelitian ini dilakukan pada PT Adidaya Digital Printing Bandung, bertujuan untuk
mengetahui korelasi kualitas pelayanan dan loyalitas pelanggan, dan juga untuk …

The telecom industry in India has witnessed substantial growth over the last decade. Rapid
growth of telecommunications is opening up the doors for many telecom players from …

In today's era, business is Internet-driven that embarked on the evolution of the digital era.
We are in the digital age with complete technology-driven activities facilitated by the Internet …

This study investigates the effects of services quality on customer loyalty in commercial
banks in South East. The main aim of the study is to examine the effect of tangibility …

Purpose: To ascertain the customer expectations from a brand, the impact of a service
product ie on-road assistance on the brand loyalty and IoT solutions and frameworks to …