[PDF][PDF] Human Resource Development Systems for Customer Care Services Management in Telecommunications Companies: A Comparative Analysis of Sri Lanka …

MS Dassanayake, H Hori - Tokyo: Japan Institute for Labour Policy and …, 2005 - jil.go.jp
This research report is an outcome of a collective human effort with the application of
knowledge, experience, wisdom, insights, time, patience and generosity. As the total is vast …

Drivers of HR practices in Sri Lanka: a force field model

GCC Windsor - 2018 - diglib.natlib.lk
Many theories can be used to understand the drivers that shape the human resource
practices of a country's organisations. The convergence and divergence debate discusses …

[PDF][PDF] Transformation of People Management Practices in a Japanese-affiliated Company in the Post-privatization era: Some Evidence from Teleshops of Sri Lanka …

MS Dassanayake - Nepalese Academy of Management - academia.edu
Privatization of state-owned telecommunication enterprises has occupied a prominent place
in economic policy reforms in many developing countries. Taking Sri Lanka Telecom PLC as …