This study examined service quality and passengers' loyalty of public transportation
companies. It was carried out to determine the effects of passengers' safety, passengers' …

Public transport providers are constantly looking for ways to increase their ridership, either
by gaining new or maintaining current passengers. In recent years, societies' increasing …

App-based demand-responsive transit (DRT) services are emerging where conventional
public transport is unable to meet the demand. SWVL (choice A) and Airlift (choice B) are …

This study presents an assessment of the relationship between service quality and customer
satisfaction of public transport operations of Vancouver Lower Mainland in the Province of …

Городской пассажирский транспорт играет важную роль в жизни мегаполисов. Рост и
развитие городов не возможны без эффективно функционирующей транспортной …

Rail, one of the most sustainable modes of transport, is vital in carrying mass passengers in
many urban cities. Passengers' satisfaction with railway services is mostly discussed in the …

It has been demonstrated within the literature that the practice of customer focus is
significantly associated with customer satisfaction. However, the possibility that the construct …

Abstract Service quality is a vital factor that influences customer satisfaction. For profit
organizations such as public bus companies, high customer satisfaction is a sign for …

The rise of the Covid-19 outbreak in Indonesia, especially Bekasi City, it is very strong Â
influencing the existing regulations at the Bekasi city main terminal the author wants to …

The focus on sustainable transportation has increased interest in promoting sustainable
modes of transport, such as rail. Understanding train passengers' behaviors and perceptions …