Strategic human resource management (SHRM) has been an important strand of research
in the HRM field for over three decades, and has attracted heated debates in recent years …

We conducted a comprehensive review of empirical research related to frontline service
employees over the past four decades (1980-2020). Utilizing a bibliometric mapping …

Under the new normal, the economic development mode and growth momentum of China
has brought about fundamental changes, which means that the development of enterprises …

While there is evidence that high performance work systems (HPWS) are related to positive
employee attitudes, the underlying mechanism is not yet thoroughly understood. Similarly …

We develop and test a moderated mediation model in which CEO servant leadership is
anticipated to be a positive for the adoption of service differentiation as a strategic choice …

The field of Strategic Human Resource Management (SHRM) has burgeoned over the past
thirty years. Over this time there has been a shift towards a strategic conception which …

This study proposes and validates a service quality scale for the blood donation process. It
also analyses the impact that service quality has on donor satisfaction with the donation …

Deviant workplace behaviors (DWB) cause enormous costs to organizations, sparking
considerable interest among researchers and practitioners to identify factors that may …

Purpose This study aims to provide an up-to-date theoretically based qualitative review
regarding the “high-performance work systems”(HPWS) approach in the area of the tourism …

Integrating social exchange and psychological contract theories, this study examines how
perceived service-oriented high-performance work systems (service-oriented HPWS) …