Factors affecting online customer satisfaction: The Sri Lankan perspective

PA Deyalage, D Kulathunga - 2019 - dr.lib.sjp.ac.lk
Customer satisfaction has been identified as an important phenomenon in relation to online
shopping. The investigation of what cause customer satisfaction has become paramount for …

Exploring key factors for customer satisfaction in online shopping: a systematic literature review

PA Deyalage, D Kulathunga - 2020 - dr.lib.sjp.ac.lk
In the context of online shopping, customer satisfaction is considered as a important matter
to be focused by marketers and organizations. Consequently, identification of what really …

[PDF][PDF] Evaluating service quality of digital banking and its impact on customer satisfaction in Eastern Province of Sri Lanka

N Rajeshwaran - Journal of Information Systems & Information …, 2020 - seu.ac.lk
Aims of the study are to examine how service quality of digital banking influence on
customer satisfaction of commercial banks in Eastern Province and to examine whether …

Factors Affecting Customers' Satisfaction in Online Shopping: A Study on Capital City of Bangladesh

MT Islam - 2024 - reposit.library.du.ac.bd
E-commerce, sometimes known as online shopping, is one of the fastest-growing industries
on a global scale. In the twenty-first century, people all over the world spontaneously …

[PDF][PDF] Factors Affecting Brand Loyalty of Professional Customers in Online Banking

This paper concentrate on how far commercial banks in Sri Lanka have been adapted to
online banking facilities and its impact on brand loyalty among professional customers. The …

[引用][C] Impact of Internet Banking on Customer Satisfaction: A Case Study of State Banks in Kandy District

S Kodithuwakku - Academy of Social Science Journal, 2018