Over the last ten years there has been a growing interest around text-based chatbots,
software applications interacting with humans using natural written language. However …

In recent years, conversational agents (CAs) have become ubiquitous and are a presence in
our daily routines. It seems that the technology has finally ripened to advance the use of CAs …

Large language models (LLMs) provide a new way to build chatbots by accepting natural
language prompts. Yet, it is unclear how to design prompts to power chatbots to carry on …

Understanding the user experience of chatbots for customer service is essential to realize
the potential of this technology. Such chatbots are typically designed for efficient and …

In the rapidly evolving domain of artificial intelligence, chatbots have emerged as a potent
tool for various applications ranging from e-commerce to healthcare. This research delves …

The uptake of chatbots for customer service depends on the user experience. For such
chatbots, user experience in particular concerns whether the user is provided relevant …

Artificial Intelligence (AI), applied in many fields, is the core of the fourth technological
revolution. In business, AI is used for customer relationship management as applied in the …

Repair describes the process through which participants in conversation address problems
in speaking, understanding, and hearing. In interactions with AI-driven chatbots, user repair …

A central problem for chatbots in the customer care domain revolves around how people
collaborate with the agent to achieve their own situated goals. The majority of the previous …

The popularity of task-oriented chatbots is constantly growing, but smooth conversational
progress with them remains profoundly challenging. In recent years, researchers have …