Despite policy efforts to promote higher learning in Tanzania, reports show persistent
student dissatisfaction, revealing the extant inadequate quality measurement models. The …

Purpose Higher learning institutions (HLIs) need to have quality service facilities to achieve
customer satisfaction and positive word of mouth (WoM). The purpose of this study is to …

This study examined the effect of service quality (SQ) dimensions on the students'
satisfaction in higher education in Tanzania. A cross sectional questionnaire survey …

This study examined the influence of customer retention strategies on customer loyalty in
higher education in Dodoma, Tanzania. A cross sectional questionnaire survey involving …

In developing the nation's economic and social status, the Tanzanian government dev elops
human capital by establishing more local higher education learning institutions (HLIs) …

This study examined the nexus between key determinants of SQ and SS in HEIs of Pakistan.
This study employed cross-sectional design and quantitative approach. Data was obtained …

Literature reports that e-government services have been in use in developing countries for
approximately two decades. Hence, consumers of government services would have …

This research aims to develop the characteristics of physical evidence, reliability,
responsiveness, assurance, and empathy in a model for monitoring and evaluating student …

Teachers should be well prepared to enhance the implementation of the new Business
Subjects curriculum. They ought to be well prepared to enhance the implementation of the …

This study focuses on student support service quality with particular reference to an Open
Distance Learning (ODL) environment. Taking student support services as anchors in …