Conversational agents are systems with human‐like features that can be deployed in
service settings and are fast emerging as the future of online commerce. Considering the …

In response to weaknesses of current network security solutions, the zero-trust model follows
the idea that no network–whether internal or external–is trustworthy. The concept of zero …

Businesses use sentiment analysis for market insights to improve performance. Sentiment
analysis application in building a smart society is immense, and there is a need to delineate …

A blockchain is a form of distributed ledger technology where transactions as data state
changes are permanently recorded securely and transparently without the need for third …

The purpose of this article is to overview various challenges that prospective authors of
quality systematic reviews should be prepared to address. These challenges pertain to all …

The design, development, and operation of microservices are picking up more and more
momentum in the IT industry. At the same time, academic work on the topic is at an early …

Teamwork is crucial in software development, particularly in agile development teams which
are cross-functional and where team members work intensively together to develop a …

Responsible Artificial Intelligence (RAI) is widely considered as one of the greatest scientific
challenges of our time and is key to increase the adoption of Artificial Intelligence (AI) …

Abstract Higher Education Institutions (HEIs) are involved in an evolution to a new model of
university called digital university. This model implies not only adopting new technologies …

Abstract Context Development and Operations (DevOps) is a methodology that aims to
establish collaboration between programmers and operators to automate the continuous …