As artificially intelligent conversational agents (ICAs) become a popular customer service
solution for businesses, understanding the drivers of user acceptance of ICAs is critical to …

In a technology dominated world, useful and timely information can be accessed quickly via
Intelligent Personal Assistants (IPAs). By the use of these assistants built into mobile …

Digital transformation is no longer a future trend, as it has become a necessity for
businesses to grow and remain competitive in the market. The fourth industrial revolution …

This paper presents early concepts and future projections of the so-called 'Operator 4.0',
understood as a smart and skilled operator who performs not only cooperative work with …

The industrial landscape is undergoing a series of fundamental changes, because of the
advances in cutting-edge digital technologies. Under the framework of Industry 4.0 …

The fast development of smart sensors and wearable devices has provided the opportunity
to develop intelligent operator workspaces. The resultant Human-Cyber-Physical Systems …

We have long envisioned that one day computers will understand natural language and
anticipate what we need, when and where we need it, and proactively complete tasks on our …

ABSTRACT AI applications are radically transforming the manner in which service providers
and consumers interact. We explore how the humanness of AI applications affects …

Natural user interfaces are becoming popular. One of the most common natural user
interfaces nowadays are voice activated interfaces, particularly smart personal assistants …

Recent advances in technology have empowered the widespread application of cyber–
physical systems in manufacturing and fostered the Industry 4.0 paradigm. In the factories of …