Measuring customer satisfaction in electronic commerce: the impact of e-service quality and user
experience | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

This study explores the mediating role of e-satisfaction during the pandemic on the
relationship between e-service quality and e-loyalty of banking customers in Pakistan. The …

With the global increase in online services, there is a paradigm shift from service quality to e-
service quality. In order to sustain this strategic change, there is need to measure and …

Purpose This study aims to identify the impact of drivers of citizens'e-loyalty on e-
government services. This study focused on the impact of e-service quality (e-SQ) on e …

Despite the increased availability and accessibility of the internet, many bank clients
continue to queue in the bank. This enigma necessitates research on customers' …

This study conceptualizes and tests an integrative research model based on extended
technology acceptance model (TAM) by integrating electronic service quality to strengthen …

Abstrak− Tujuan penelitian ini adalah untuk mengetahui pengaruh e-service quality dan
brand image terhadap e-loyalty penguna aplikasi Shopee di Kelurahan Pasar Gunungsitoli …

The recent global changes in Information and Communications Technology (ICT), have
demonstrated a tremendous range of technological use cases including the use of Artificial …

In many countries, there has been a revolution in using digital marketing to buy and sell
products. Although there are some mcommerce applications in Saudi Arabia, the field is in …