The self-distancing perspective of daily customer mistreatment and employee service behaviors
D Liu, C Zhou, Y Wu - Journal of Hospitality and Tourism Management, 2024 - Elsevier
Recent research has explored employees' functional and dysfunctional reactions to
customer mistreatment, acknowledging the diverse impacts it can have. Drawing on self …
customer mistreatment, acknowledging the diverse impacts it can have. Drawing on self …
Self‐Distancing Regulates the Effect of Incidental Anger (vs. Fear) on Affective Decision‐Making Under Uncertainty
Emotions integral to a task are often adaptive, particularly in situations where outcomes and
probabilities are not known. However, decisions are also influenced by emotions that arise …
probabilities are not known. However, decisions are also influenced by emotions that arise …
'Slow down, one detail at the time!'the influence of reflective-impulsive cognitive style on the recollection of criminal events
K Glomb, P Piotrowski, B Gulla, I Romanowska… - Psychological …, 2025 - Springer
This study investigates the impact of the reflective-impulsive dimension of cognitive styles on
recollection and the accuracy of a criminal events. In a VR-based experimental study, 150 …
recollection and the accuracy of a criminal events. In a VR-based experimental study, 150 …
Experiencing and interpreting privacy in the context of consumer" smart" surveillance: A mixed-methods phenomenological investigation
R Weiner - 2024 - search.proquest.com
Humans in the modern world operate in tangled relational networks of people, technology,
and data. In these interconnected networks, introducing new technologies with the capacity …
and data. In these interconnected networks, introducing new technologies with the capacity …