(57) ABSTRACT A customer self-help system employs artificial intelligence to generate
personalized self-help content that is responsive to a user query submitted to the customer …

Primary Examiner Nicholas Ulrich (74) Attorney, Agent, or Firm-Paradice and Li LLP (57)
ABSTRACT A method and system provides personalized search results to users of a data …

Before routing a question submitted to a question and answer based customer support
system to support resources, and before any specific answer data is generated, the …

Reduction in latency between question submissions and response submissions in a
question and answer based customer support system is reduced by facilitating the use of …

(57) ABSTRACT A method and system provides personalized assistance to users of a data
management system. The method and system trains an analysis model with both a …

A method and system provide a data management system that provides data management
services and products to users. The method and system provide a self-help service including …

A customer self-help system employs artificial intelligence and machine learning to identify
self-help content that is responsive to a user query by analyzing and searching a plurality of …

According to an embodiment, a verification system includes a storage controller, first and
second receivers, a comparator, a response constructor, a response generator, and an …

Abstract Systems, apparatuses, methods, and computer program products are disclosed for
screening data instances based on a target text of a target corpus. A screening device …

Reduction in latency between question submissions and response submissions in a
question and answer based customer support system is reduced by facilitating the use of …