Purpose The purposes of this study are to introduce the concept of service quality (SQ) in E-
Supply chain management (E-SCM) and its impact on increasing customer satisfaction (CS) …

Purpose The purpose of this study, by introducing the concept of service quality (SQ) in E-
supply chain management (E-SCM) and its impact on increasing Customer Satisfaction …

There is an ever-increasing awareness and use of electronic supply chain (eSC) as evident
from the existing literature. The reason for such growing interest in eSC lies in the increased …

Organizations are increasingly using modern communicative technology to operate in a
virtual environment. The traditional supply chain framework does not address virtual supply …

Due to the advancement in technology, the use of Internet for buying things has become
common. The sellers also have started using the web for selling their products. The online …

Electronic commerce or E-commerce (sometimes written as E-commerce) is a business
model that lets firms and individuals buy and sell things over the internet. E-commerce …

Most businesses have recognized the value of effective promotional work. Throughout the
production period, some business firms retained their manufacturing goods in the hope of …

A highly competitive environment is forcing sellers constantly using different marketing tools
and strategies to win new clients and retain old ones in that way they can increase their …

Supply chains have become more complex in the global economy, which has made supply
chain disruptions inevitable. Disruptions can cause loss of profitability and hinder business …