A study on factors affecting service quality and loyalty intention in mobile banking

Q Zhou, FJ Lim, H Yu, G Xu, X Ren, D Liu… - Journal of Retailing and …, 2021 - Elsevier
Mobile banking (MB) is one of the most recent innovations for financial sectors which could
have practical value to both users and banks. This study aims to explore the dimensions …

Applied artificial intelligence and trust—The case of autonomous vehicles and medical assistance devices

M Hengstler, E Enkel, S Duelli - Technological Forecasting and Social …, 2016 - Elsevier
Automation with inherent artificial intelligence (AI) is increasingly emerging in diverse
applications, for instance, autonomous vehicles and medical assistance devices. However …

The moderating effect of user experience on satisfaction with electronic banking: empirical evidence from the Spanish case

F Liébana-Cabanillas, F Muñoz-Leiva… - Information Systems and …, 2016 - Springer
The aim of this paper is to contribute to the field of satisfaction research from the perspective
of electronic banking users—a topic of great interest to financial institutions as they formulate …

A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment

F Liébana-Cabanillas, F Muñoz-Leiva… - Service Business, 2018 - Springer
Mobile devices and social media have led to a profound revolution of modern society,
obliging many companies to reorient their sales systems towards more successful …

Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting

R Zhou, X Wang, Y Shi, R Zhang, L Zhang… - Electronic Commerce …, 2019 - Springer
The important influence of e-service quality (e-SQ) on customer satisfaction and loyalty has
been demonstrated in many contexts, but has not been examined in telecom settings yet …

An empirical discourse on forecasting the use of autonomous vehicles using consumers' preferences

TU Saeed, MW Burris, S Labi, KC Sinha - Technological Forecasting and …, 2020 - Elsevier
Given many known and unknown uncertainties, it is hard to forecast reliably the mode
choices, expected to prevail with autonomous vehicle (AV) technology; however, the key to …

[HTML][HTML] Production logistics and human-computer interaction—state-of-the-art, challenges and requirements for the future

M Klumpp, M Hesenius, O Meyer, C Ruiner… - The International Journal …, 2019 - Springer
Current concept, development, and testing applications in production concerning Cyber-
Physical Systems (CPS), Industry 4.0 (I40), and Internet of Things (IoT) are mainly …

Not fearless, but self-enhanced: The effects of anxiety on the willingness to use autonomous cars depend on individual levels of self-enhancement

C Hohenberger, M Spörrle, IM Welpe - Technological Forecasting and …, 2017 - Elsevier
The aim of our study is to examine how positive cognitive evaluations, anxiety-related
affects, and the interplay between these two factors influence the willingness to use …

Logistics innovation and social sustainability: How to prevent an artificial divide in human–computer interaction

M Klumpp, H Zijm - Journal of Business Logistics, 2019 - Wiley Online Library
Human–computer interaction (HCI) is a cornerstone for the success of technical innovation
in the logistics and supply chain sector. As a major part of social sustainability, this …

[HTML][HTML] Technological frames and care robots in eldercare

S Frennert, H Aminoff, B Östlund - International Journal of Social Robotics, 2021 - Springer
Care robots are often portrayed as an exciting new technology for improving care practices.
Whether these robots will be accepted and integrated into care work or not, is likely to be …