The role of service quality within Indonesian customers satisfaction and loyalty and its impact on Islamic banks
Purpose Loyalty among customers is the baseline for services to use to grow and sustain
their competitive advantage, particularly in the banking industry. There are two primary …
their competitive advantage, particularly in the banking industry. There are two primary …
Service quality assessment of hospitals in Asian context: An empirical evidence from Pakistan
Hospitals vary from one another in terms of their specialty, services offered, and resource
availability. Their services are widely measured with scales that gauge patients' perspective …
availability. Their services are widely measured with scales that gauge patients' perspective …
Positive effects of green practices on the consumers' satisfaction, loyalty, word-of-mouth, and willingness to pay
D González-Viralta, I Veas-González, F Egaña-Bruna… - Heliyon, 2023 - cell.com
Concern about green practices by companies and people has grown exponentially
worldwide, considering them as a key element sustaining the development of competitive …
worldwide, considering them as a key element sustaining the development of competitive …
Factors influencing brand switching behaviour of mobile phone users and the mediating effect of customer satisfaction: a literature review
E Garga, AA Maiyaki… - Journal of Education …, 2019 - science.sdpublishers.org
Mobile phone market is one of the most turbulent market environments today due to
increased competition and change. Thus, it is of growing concern to look at consumer brand …
increased competition and change. Thus, it is of growing concern to look at consumer brand …
Impact of perceived influence, virtual interactivity on consumer purchase intentions through the path of brand image and brand expected value
Many researchers are currently showing interest in researching consumers who are
purchasing the products with the help of new tools, and new kinds of markets are emerging …
purchasing the products with the help of new tools, and new kinds of markets are emerging …
Why did I buy this? Purchase regret and repeat purchase intentions: A model and empirical application
This study investigates consumer repurchase behavior and purchases regret in the context
of a Steadily Increasing Discount (SID) strategy. A quantitative research approach based on …
of a Steadily Increasing Discount (SID) strategy. A quantitative research approach based on …
Analyzing Chinese Customers' Switching Intention of Smartphone Brands: Integrating the Push‐Pull‐Mooring Framework
With increasing technology advancement, online shopping, and growth of affordable
segment, smartphone users' switching behavior is becoming a concern for smartphone …
segment, smartphone users' switching behavior is becoming a concern for smartphone …
The impact of service quality, promotions and customer engagement in determining customer loyalty in the Thai mobile network industry
D Dhasan, S Kowathanakul - Abac Journal, 2021 - assumptionjournal.au.edu
Past studies are still insufficient and have failed to fully explore the role of customer
engagement in enhancing customer loyalty. This paper addresses this problem, aiming to …
engagement in enhancing customer loyalty. This paper addresses this problem, aiming to …
[PDF][PDF] Consequences of relationship marketing on customer loyalty
The objective of present study is to investigate the consequences of relationship marketing
on customer loyalty. The study also investigates the moderating role of customer expertise …
on customer loyalty. The study also investigates the moderating role of customer expertise …
[PDF][PDF] Impact of service quality on customer satisfaction and loyalty
PM Shrestha - Management Dynamics, 2021 - researchgate.net
This paper has analyzed the impact of service quality on customer satisfaction and customer
loyalty of NTC. For this purpose, this paper has used five dimensions of service quality …
loyalty of NTC. For this purpose, this paper has used five dimensions of service quality …