Purpose The purpose of this paper is to conduct a literature review to provide an overview of
surveys focussing on business process management (BPM)/business process orientation …

Global sourcing is a complex area, and one that managers must get to grips with as
business investment in outsourcing continues to climb. This book provides invaluable …

Banken sind ein zentraler Bestandteil der realwirtschaftlichen Wertschöpfung und prägen
den in entwickelten Volkswirtschaften mittlerweile vorherrschenden Dienstleistungssektor …

Purpose While researchers and practitioners agree on the importance to adapt business
process management (BPM) practices to the nature of processes, the authors observe a lack …

It seems a safe bet to say that process standardization is desirable (Lee & Kim, 1997;
Manrodt & Vitasek, 2004) and, particularly in service industries, offers technical …

Purpose Many researchers and practitioners suggest a contingent instead of a “one size fits
all” approach in business process management (BPM). The purpose of this paper is to offer …

We examined 335 business process outsourcing (BPO) ventures to understand the effect of
contractual and relational governance factors on BPO satisfaction from the client's …

Firms increasingly rely on outsourcing for strategic IT decisions, and the many sophisticated
forms of outsourcing require significant management attention to ensure their success. Two …

Innovation in IT outsourcing, in which client and vendor aim at co-creating strategic
innovation, is becoming a key ingredient of contemporary sourcing arrangements. However …

Existing research focuses on the positive returns to operational performance of firms' supply
chain integration (SCI) with suppliers, buyers, and customers. We draw on differentiation …