Paratransit systems cause traffic and environmental issues but they also serve as a
personalized and flexible public transport mode in response to passenger demand …

This study is aimed at analyzing the effect of port service performance, occupational safety,
and health, and work safety on loading and unloading productivity and its impact on service …

Taxis play an indispensable role as the main mode of paratransit in many cities in the
developing countries. To the best of our knowledge, research on taxi service quality, and …

Ride-hailing services are gaining momentum to meet the urban travel demand in the
absence of proper public transport in developing countries. To the best of our knowledge …

This research aims to identify the factors, including service quality, corporate Image, and
perceived Value, that contribute to Mass Rapid Transit Jakarta's customer satisfaction. Mass …

This research aimed to study the opinion and perspectives of Commuter Line passengers in
Indonesia by using 18 attributes of service quality. There still needed to be more …

Increasing usage of private cars and low service quality of public transport is an acute
problem in many developing cities. The prerequisite is to meet the mobility needs, especially …

This paper reports on commuters' perceptions of bus and mini bus taxi service using an
alternate to the most popular and commonly used service quality (SERVQUAL) instrument …

Accessibility of a mass transit through regular system plays a key role in increasing the
ridership of the main system. The access and egress trips to and from the major transit …

This paper is a deviation from the usual practice of using the SERVQUAL service quality
dimensions, by measuring service quality using a more appropriate instrument which …