An increasing number of firms introduce service robots, such as physical robots and virtual
chatbots, to provide services to customers. While some firms use robots that resemble …

Service robots and artificial intelligence promise to increase productivity and reduce costs,
prompting substantial growth in sales of service robots and research dedicated to …

In the era of the Internet of Things (IoT), emerging artificial intelligence (AI) technologies
provide various artificial autonomy features that allow intelligent personal assistants (IPAs) …

Companies have repeatedly launched Artificial Intelligence (AI) products such as intelligent
chatbots and robots with female names, voices, and bodies. Previous research posits that …

Along with the popularity of service robots in various service settings, service robots are
often gendered as either female or male. This study examines the role of service robots' …

This paper examines how users of anthropomorphised artificially intelligent (AI) agents,
which possess capabilities to mimic humanlike behaviour, relate psychologically to such …

Widespread, and growing, use of artificial intelligence (AI)–enabled voice assistants (VAs)
creates a pressing need to understand what drives VA evaluations. This article proposes a …

Purpose Robotic chefs are starting to replace human chefs in restaurant industry. Whether
customers have a good food quality prediction may have an important effect on their …

Purpose This study explores features that impact consumers' purchase intention through
artificial intelligence (AI), because it is believed that through artificial intelligence …

Although service robots with anthropomorphic designs are widely used in the tourism and
hospitality industry, there are mixed research findings about the effect of service robot …