Human-Centered Artificial Intelligence (AI) focuses on AI systems prioritizing user
empowerment and ethical considerations. We explore the importance of usercentric design …

Purpose Many organizations currently transition towards digitalized process design,
execution, control, assurance and improvement, and the purpose of this research is to …

Even though Fintech is also transforming financial inclusion in Africa, its influence is not well
studied. This systematic literature review studied the status quo of Fintech in Africa. Our …

Research in domains such as the car industry and banking has shown people's acceptance
of techno-empowerment, the phenomenon of entrusting technologies with autonomous …

The intensive transformations of software products have been widely discussed in academia
and business from various perspectives, yet with limited reference to low-code technologies …

This study proposes a robotic process automation (RPA) model to streamline and optimize
order-handling procedures in supply chain management. The current manual approach to …

Generative AI (GAI) is a category of Artificial Intelligence (AI) that focuses on creating
intelligent systems capable of generating new content, such as text, images, or music, by …

The article presents a study of the impact of implementing robotic process automation in the
customer service process for a manufacturing industry company. The study showed that the …

Purpose Due to the disruptive nature of digital transformation, firms can hardly ignore the
further digitalisation of processes and business models. Implementing such initiatives …

The study demonstrates Augmented Reality usage for reimaging the museum experience in
Namibia. A special focus was on the National Museum of Namibia as a reference point and …