A research agenda for trust in online environments

D Gefen, I Benbasat, P Pavlou - Journal of Management …, 2008 - Taylor & Francis
We present an agenda for the future research that has the potential to extend the conceptual
foundations of trust in online environments and to improve the practice in the domain. The …

Public and private value creation using artificial intelligence: An empirical study of AI voice robot users in Chinese public sector

C Wang, TSH Teo, M Janssen - International Journal of Information …, 2021 - Elsevier
Despite significant theoretical and empirical attention on public value creation in the public
sector, the relationship between artificial intelligence (AI) use and value creation from the …

Revisiting a model of customer engagement cycle: a systematic review

D Hoang, S Kousi, LF Martinez… - The Service Industries …, 2023 - Taylor & Francis
The purpose of this paper is to consolidate published research on customer engagement
(CE), and building on that, to further develop a set of integrated CE elements that fit the …

Exploring consumers' purchase intention in social commerce: An empirical study based on trust, argument quality, and social presence

C Liu, Z Bao, C Zheng - Asia Pacific Journal of Marketing and …, 2019 - emerald.com
Purpose The purpose of this paper is to explore motivations that drive consumers' purchase
intention in social commerce, and then examine whether social presence can work as a …

A trust-risk perspective on social commerce use: an examination of the biasing role of habit

S Farivar, O Turel, Y Yuan - Internet Research, 2017 - emerald.com
Purpose Social commerce websites have emerged as new platforms which integrate social
media features with traditional commerce aspects to enhance users' purchasing experience …

Understanding customers' satisfaction and repurchase intentions: An integration of IS success model, trust, and justice

YH Fang, CM Chiu, ETG Wang - Internet research, 2011 - emerald.com
Purpose–The aim of this study is to extend DeLone and McLean's IS success model by
introducing justice–fair treatments received from the exchanging party–and trust into a …

Trust and electronic government success: An empirical study

TSH Teo, SC Srivastava, LI Jiang - Journal of management …, 2008 - Taylor & Francis
Electronic government is being increasingly recognized as a means for transforming public
governance. Despite this increasing interest, information systems (IS) literature is mostly …

Understanding online shopping intention: the roles of four types of trust and their antecedents

MH Hsu, LW Chuang, CS Hsu - Internet research, 2014 - emerald.com
Understanding online shopping intention: the roles of four types of trust and their
antecedents | Emerald Insight Books and journals Case studies Expert Briefings Open …

Consumer empowerment through internet-based co-creation

J Füller, H Mühlbacher, K Matzler… - Journal of management …, 2009 - Taylor & Francis
Cost-efficient and multimedia-rich interaction opportunities offered by the Internet and the
existence of online communities have made virtual co-creation a suitable means of creating …

Quitting the use of a habituated hedonic information system: a theoretical model and empirical examination of Facebook users

O Turel - European Journal of Information Systems, 2015 - Taylor & Francis
Much research has been devoted to the early adoption and the continued and habituated
use of information systems (IS). Nevertheless, less is known about quitting the use of IS by …