In today's dynamic business scenario, customers have the power to rule the market on their
terms and conditions. Customer Relationship Management (CRM) plays an imperative role …

Research on E-CRM continues to develop but is limited to one country and/or one field.
From a bibliometric standpoint, this study aims to visually research mapping and research …

Abstract Customer Relationship Management systems are one of the most significant
determinants to maximize sales in any business domain. In the process of CRM, the …

Customer relationship management (CRM) is a process of tracking, storing, and analyzing
all the interactions a business has with its customers and prospects to earn profits. In the …

Koperasi biasa disebut sebagai sarana untuk membantu masyarakat dari kalangan
ekonomi yang rendah sampai keadaan ekonomi ke atas. Dengan adanya unit untuk simpan …

The rapid growth in technology and market has posed a throat-cut competition among the
service providers. Retaining of existing customers in place of catching new one is 90 …

Technology adoption and integration are creating huge volumes of data about consumers,
their purchase patterns, tracking history, etc., that are leading to improved understanding of …

L'intelligenza artificiale (IA) è in grado di apportare valore aggiunto alle principali attività
marketing e sales all'interno delle organizzazioni a tal punto da ridisegnarne i processi. La …

Technological developments and market trends are two leading affairs of the current era,
posing customer as most important entity to be caught. Use of big data analytics to retain …

Blockchain is a revolution in the field of information and communication technology, which
was able to create outstanding developments in technology and the daily life of users and …