Purpose–The purpose of this study is to present a model for influential factors on customer
loyalty in public libraries and its evaluation in public libraries of western Iran …

This study develops three alternative models of academic library Web site usage based on
the Technology Acceptance Model (TAM). The three alternative models depict relationships …

The purpose of this study was to explore students' perceptions of library services offered at
Walters State Community College. This research involved LibQUAL+™, a nationally known …

Purpose–LibQUAL is a service‐quality assessment instrument developed by the Association
of Research Libraries in partnership with Texas A&M University Library and has been used …

Purpose–The purpose of this paper is to investigate the service quality of the central library
of Iran University of Medical Sciences and Health Services (IUMS) from the viewpoints of …

초 록이 연구는 국내 전문도서관을 대상으로 서비스 품질 차원 변수들의 이용자 만족도에 대한
상관성, 상대적 영향력, 차별적 영향력을 분석하여 이용자 만족도의 결정요인을 찾아내고, 이를 …

Purpose–This paper aims to investigate users' individual differences such as gender and
status in service quality assessment of Independent University, Bangladesh Library (IUBL), a …

Se presenta el modelo LibQUAL+, desarrollado por la ARL (Association of Research
Libraries), como herramienta de evaluación de servicios bibliotecarios por medio de …

This study measures and analyzes the university library user's sense of community, service
quality assessment, user satisfaction and loyalty. In addition, the effect of the university …

This empirical study provides a thorough measurement analysis of the LibQUAL+™ scale for
measuring library service quality. In particular, the study assesses the unidimensionality of …