Smart Product-service systems (PSS) are the emerging type of PSS that offer market value
and dynamic intelligence combining products and services as solutions to consumers based …

It is necessary to study the evolution process and the periodicity of the integrated innovation
network among strategic emerging industries (SEIs) to improve the network operation …

Abstract Energy Service Companies are one of the most promising sustainable business
models that may support the transition towards a more sustainable energy system and …

This study applied the cloud-based production service concept to form a scalable and
interoperable ordering model for self-service restaurants. We developed and demonstrated …

This paper proposes a service-quality-driven service design approach with four phases
using the SERVQUAL model and the theory of inventive problem solving (TRIZ). In the …

How to create value to meet customers' requirements by effectively using advanced digital
technology (DT) for digital transformation is an implementation challenge for new and future …

This study refines a structural service design stages based on the Theory of Inventive
Problem Solving (TRIZ) and the service blueprint approach. This study uses the case study …

Given the service sector's inherent dynamism, organizations ultimately rely on their
employees' and managers' knowledge, skills, and capabilities to complete tasks for their …

Purpose A good customer experience means meeting the customer expectation. Thus,
unexpected customer experience is usually a good point to initiate improvement or …

The rapid evolution of new service systems raises crucial challenges for service design and
requires effective methods. This study depicts a conceptual service design framework, called …