This paper presents the results of a questionnaire survey to investigate factors of quality that
are absolutely essential for successful implementation in Palestinian organizations. Out of a …

This study investigates the determinants of corporate performance and evaluates whether
ISO 9000 registration impacts corporate performance in a sample of Malaysian listed …

Purpose–The purpose of the paper is to determine the impact of cultural values on the
success of TQM implementation in Isfahan University Hospitals (IUHs), Iran, 2004 …

This study applies the Multiple Criteria Decision Making (MCDM) to evaluate the service
quality of some Turkish hospitals. In general the service quality has abstract properties …

Purpose–The objective of this research is to investigate the success of TQM and barriers to
its successful implementation in health care services organizations in Isfahan province, Iran …

Purpose–This study aims to explore the barriers to implementation of ISO 9000 in China,
and to identify how these barriers can be overcome. Design/methodology/approach–Using a …

Purpose The purpose of this paper is to discuss factors to support ISO 9001: 2015
implementation. A framework for identification and prioritization of factors is applied in …

This study aims to examine the effects of leadership behaviors on quality management (QM)
practices and their effects on quality performance of manufacturing companies in Thailand …

Purpose–The purpose of this paper is to examine the extent of total quality management
(TQM) implementation in Libyan manufacturing companies (LMCs), and its impact on …

Many crucial aspects of service management are multifaceted. However, the traditional
approach to measuring complex dimensions such as service quality clearly is inadequate …