Research in operations management has traditionally focused on models for understanding,
mostly at a strategic level, how firms should operate. Spurred by the growing availability of …

Originating from passenger air transport, revenue management has evolved into a general
and indispensable methodological framework over the last decades, comprising techniques …

We consider online allocation problems with concave revenue functions and resource
constraints, which are central problems in revenue management and online advertising. In …

This study discusses how the tremendous volume of available data collected by firms has
been transforming the service industry. The focus is primarily on services in the following …

We study the pricing problem faced by a firm that sells a large number of products, described
via a wide range of features, to customers that arrive over time. Customers independently …

Triggered emails are personalized messages that are automatically sent as a response to
specific actions or states of customers. Typical examples of this type of campaign include …

We consider a logit model-based framework for modeling joint pricing and assortment
decisions that take into account customer features. This model provides a significant …

We compare the performance of two approaches for finding the optimal set of products to
display to customers landing on Alibaba's two online marketplaces, Tmall and Taobao. We …

We consider dynamic assortment problems with reusable products, in which each arriving
customer chooses a product within an offered assortment, uses the product for a random …

We consider an online retailer facing heterogeneous customers with initially unknown
product preferences. Customers are characterized by a diverse set of demographic and …