The problem of information overload in online review platforms has seriously hampered
many customers' ability to evaluate the quality of products or businesses when making …

Online customer reviews have become a popular source of information that influences the
purchasing decisions of many prospective customers. However, the rapidly increasing …

This article presents a usability evaluation and comparison of generative AI applications
through the analysis of user reviews from popular digital marketplaces, specifically Apple's …

In the hospitality industry, repeat customers are recognized for their significant contributions,
not just because they visit a business again but also because they generate strong word-of …

Consisting of textual, multimedia, and numerical information elements, online consumer
reviews (OCR) have been considered an essential information source of products for …

Online consumer reviews (OCRs) play a significant role for firms to understand consumer
satisfaction. Prior research on OCRs has used sentiment analysis to identify and quantify …

This study investigates the framing effect on purchase intention in hotel booking websites
and utilizes three moderating variables: review breadth, number of reviews' …

Product reviews as consumer-generated information have drawn great attention from
researchers and practitioners. A substantial academic effort has been made to comprehend …

Abstract Word-of-mouth (WOM) in marketing occurs when consumers discuss a company's
product or service or any consumption experience with their friends, family, and others with …

Abstract Word-of-mouth (WOM) in marketing occurs when consumers discuss a company's
product or service or any consumption experience with their friends, family, and others with …