Purpose The present study sets out to understand how a manufacturing company in the
maritime industry utilized creative design principles and developed service design routines …

Assessing the product functions associating them with the manufacturability aspects is
crucial to reducing the manufacturing cost. Similarly, delivering project solutions with real …

Due to the current and highly competitive industrial scenario, the technology-oriented
organizations have been making routine adjustments to the conventional IPDP, in order to …

Increasingly, healthcare systems around the globe are looking to transition toward person-
centered models of care. However, how to effectively support this complex transition is not …

More companies are using design to gain an advantage in today's highly competitive
business market. However, there are few empirical studies on its innovation impact on …

Healthcare organizations are under constant pressure to develop and reform. The object to
be developed may vary from the hospital's signs to national social and healthcare reforms …

Stories create pathways from the past to the future. How are the stories of service design
practice being told? What futures are they creating? Many service design narratives in public …

Within a constantly competitive scenario, productive organizations have been looking for
alternatives to improve all their internal processes in order to try to stay alive among …

This paper presents the findings from a systemic enquiry into the current research on
Service Design (SD). It examines academic publications on SD over the last two decades …

Government organizations in many parts of the world are increasingly engaging the help of
design to deal with complex societal problems and innovate public services. In contrast with …