New hire performance: identifying critical traits for hospitality industry
Purpose High performance of new hires is of imminent interest to organizations in the
hospitality sector. Yet, limited studies have focused on the relevant traits of new hires that …
hospitality sector. Yet, limited studies have focused on the relevant traits of new hires that …
Work social support on hospitality employees' career optimism and turnover intention
TB Thi, Q Le Mai - Tourism Review, 2023 - emerald.com
Work social support on hospitality employees’ career optimism and turnover intention | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …
Front-desk workforce cultural diversity and its implications for service quality in the accommodation sector: a case from Australia
Purpose Language and dialect, customs and service attitudes are just a few of the
characteristics that make each culture unique. Consequently, the presence of people from …
characteristics that make each culture unique. Consequently, the presence of people from …
National stereotypes in the cross-cultural service encounter: empirical evidence from Vietnam
Purpose This study aims to investigate Vietnamese hotel workers' use of national
stereotypes in cross-cultural service encounters. The study extends the existing knowledge …
stereotypes in cross-cultural service encounters. The study extends the existing knowledge …
Moderating role of intrinsic motivation in managing the consequences of workplace ostracism
LB Singh - Tourism Review, 2024 - emerald.com
Purpose This study aims to investigate the indirect effects of workplace ostracism on service
performance and on employees' procrastination behaviour via job insecurity and the …
performance and on employees' procrastination behaviour via job insecurity and the …