Introduction Process mapping (PM) supports better understanding of complex systems and
adaptation of improvement interventions to their local context. However, there is little …

Background Accumulated electronic data from a wide variety of clinical settings has been
processed using a range of informatics methods to determine the sequence of care activities …

Blockchain is an unprecedented enabler and booster of business process innovation,
especially in the healthcare sector. Nonetheless, its transformational potential has yet to be …

Purpose The purpose of this paper is to systematically investigate the patient flow and
waiting time problems in hospital emergency departments (EDs) from an integrated voice of …

Background The changing and evolving healthcare environment means organisations are
under increasing pressure to deliver value-based, high quality care to patients through …

Several recently published studies and consensus statements have demonstrated that there
is only modest (and in many cases, low-quality) evidence that mobile health (mHealth) can …

PURPOSE: Patients with cancer are at heightened risk of experiencing financial hardship.
Financial navigation (FN) is an evidence-based approach for identifying and addressing …

Healthcare systems are urged to build facilities that support safe and efficient delivery of
care. Literature demonstrates that the built environment impacts patient safety. Design …

Identifying critical success factors (CSFs) of continuous improvement projects is crucial for
management control and operations management domains. Despite the availability of …

Background Weak referral systems remain a major concern influencing timely access to the
appropriate level of care during obstetric emergencies, particularly for Low-and Middle …