The increase in the luxury hospitality industry has led to a significant body of new research.
Due to some constraints–discussed in detail in this paper–, there is a lack of consensus on …

The extent of the widely demonstrated babyface effect in other disciplines remains
understudied in hospitality-based service failure situations. By addressing this research gap …

The diffusion of service robots, powered by artificial intelligence (AI) technology, at the hotel
front desk is facing challenges. Drawing on innovation resistance literature, this study …

Purpose This study aims to use mixed methods to create a new conceptual framework to
understand the unique characteristics of virtual tourism experiences (VTE), which has not …

Based on social exchange theory and social identity theory, this article examined how
displays of luxury—manipulated through the presence of luxury brand on clothes—affects …

This paper aims to understand travelers' responses to apologies of robot (vs. human)
employees following service failures and how travelers' age influences their responses …

Research on luxury tourism and hospitality has been predominantly conducted in Euro-
American contexts and is oftentimes based on consumers' perspectives, which calls for more …

基于调节定向理论搭建了着装风格(正式vs. 休闲) 影响消费者心理和行为的模型框架.
在观察者视角下, 他人正式着装(vs. 休闲着装) 时, 消费者通过关注收益, 积极情绪体验 …

Özet Konaklama işletmelerinde çalışanlarda aranan en önemli niteliklerden biri olan
yabancı dil becerilerinin geliştirilmesi konusu turizm sektöründe çözümü beklenen sorunlar …

Companies require superior services to succeed in the competition. They realize and
understand the new service realities in the 21st century. The objective of the study is to …