How does the usage of social media in the workplace affect team and employee performance? To address this cutting edge and up-to-date research question, we ran a …
A Tumasjan - Journal of economic surveys, 2024 - Wiley Online Library
Since their inception more than 15 years ago, social media have become a vibrant research topic in business and economics research. This article presents an integrative literature …
CY Li, YH Fang, YH Chiang - Technological Forecasting and Social …, 2023 - Elsevier
Chatbots' role in service contexts is changing to ensure better connectedness with customers in the digital marketing era. Thus, developing an understanding of how to …
DHA Kwak, X Ma, S Kim - Information & Management, 2021 - Elsevier
Social desirability (SD) bias occurs in self-report surveys when subjects give socially desirable responses by over-or underreporting their behavior. Despite knowledge of SD as …
This paper examines what influences trust in mobile social commerce environment. Drawing on trust-based acceptance model (ie cognitive and emotional trust) and online review …
Social identification theory (SIT) posits that social identification predicts individuals' commitment and loyalty. However, SIT has not clarified the mechanism underlying the …
L Liu, R Liu, M Lee, J Chen - Internet Research, 2019 - emerald.com
Purpose The purpose of this paper is twofold: first, to explain whether consumer engagement in social media brand communities (SMBCs) motivates consumer brand …
J Kuem, L Khansa, SS Kim - Journal of Management Information …, 2020 - Taylor & Francis
Online communities have suffered from their members' intermittent, dormant, or nonexistent participation. We propose that prominence, which refers to the salience of community …
The rise of social media has fostered increasing instances of deviant behavior. Arguably, the most notable of these is cyberbullying (CB), which is an increasing global concern because …