Purpose–The purpose of this paper is to identify and discuss the key conceptual and
empirical issues that should be considered in the development of alternative industry …

Service quality, customer satisfaction, and behavioral intentions in fast‐food restaurants |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …

Purpose–A recent development in customer value research is building theory that can help
the field go beyond understanding what customers currently value to exploring how …

Purpose–The purpose of this paper is to assess Chinese tourists' perceptions of the UK
hotel service quality, and to analyze the role of Chinese culture in influencing their …

Although e-service quality (e-SQ) is vital for online purchases and loyalty, and the Internet is
globalizing services, limited knowledge exists regarding the impact of Web users' cultural …

There is compelling evidence that incidents of customer rage are on the rise and not just in
Western, individualistic societies. Changing social and economic conditions in collectivist …

By adopting a customer value oriented approach, this study extends previous studies in
order to investigate the effect of cultural dimensions on eCRM implementation. Based on an …

The importance of workplace spirituality was generally affirmed by past researches, based
on the assumption of acceptance of the employees, where the phenomenon of passivity in …

Although e-service quality (e-SQ) is vital for online purchase and loyalty and the Internet is
globalising services, limited knowledge exists on the cultural impact on e-SQ. In tourism, this …

If used in a proper way, the Internet can be a powerful cross-cultural incoming tourism
communication tool. This chapter examines to what extent the opportunities are utilized …