Context The number of maturity models proposed in the area of Business Process
Management (BPM) has increased considerably in the last decade. However, there are a …

Managing software development productivity is a key issue in software organizations.
Business demands for shorter time‐to‐market while maintaining high product quality force …

The Capability Maturity Model (CMM) has become a popular methodology for improving
software development processes with the goal of developing high-quality software within …

This article summarizes major achievements and challenges of software resource estimation
over the last 40 years, emphasizing the Cocomo suite of models. Critical issues that have …

The scientific study of a phenomenon requires it to be reproducible. Mature engineering
industries are recognized by projects and products that are, to some extent, reproducible …

Current research in the field of software product management (SPM) and software process
improvement does not take the situational context of a company into account. Taking the …

As firms increasingly rely on information systems to perform critical functions, the
consequences of software defects can be catastrophic. Although the software engineering …

CMM experts strongly believe that investments in programs promoting an organization's
CMM maturity yield substantial organizational and economic benefits. In particular, they …

The importance of knowledge management and knowledge engineering (KMKE) is now
widely recognized. This suggests that greater attention is to be given to formal planning for …

In this paper, we develop a model of information technology (IT) service provider capabilities
termed the quality distinction (QD) model that is theoretically rooted in the resource-based …