[PDF][PDF] E-commerce website service quality and customer loyalty using WebQual 4.0 with importance performances analysis, and structural equation model: An …
The rapid growth of business models in the form of online shops, Business to Consumer
(B2C) and the Consumer to Consumer (C2C) concept, has an impact in the form of intense …
(B2C) and the Consumer to Consumer (C2C) concept, has an impact in the form of intense …
Saving the hotel industry: Strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention
This study investigates the effect of the COVID-19 pandemic on the hotel selection attributes
and customer post-purchase behaviors. Qualitative and quantitative processes comprising …
and customer post-purchase behaviors. Qualitative and quantitative processes comprising …
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty: Examining the moderating role of COVID-19 pandemic
This research sought to investigate the relationships between hotel attributes, well-being
perceptions, attitudes, and brand loyalty in the hotel context considering the COVID-19 …
perceptions, attitudes, and brand loyalty in the hotel context considering the COVID-19 …
Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
The aim of this study is to analyze the behavior of consumers by exploring the attributes of
green hotel selection through a qualitative and quantitative method. The effect of green hotel …
green hotel selection through a qualitative and quantitative method. The effect of green hotel …
Hotel of the future: exploring the attributes of a smart hotel adopting a mixed-methods approach
This study aimed to explore the distinctive attributes of a smart hotel, the concept of a future
hotel, and examined their influence on the progression of customers' visit intention formation …
hotel, and examined their influence on the progression of customers' visit intention formation …
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Purpose This study aims to draw on customer experience theory to shed light on how hotel
in-room amenities foster customer experience, which continues to form brand attitude and …
in-room amenities foster customer experience, which continues to form brand attitude and …
Self-check-in kiosk quality and airline non-contact service maximization: how to win air traveler satisfaction and loyalty in the post-pandemic world?
ABSTRACT A self-check-in kiosk is a vital aspect of airline non-contact services. Its
performance is more important than ever during and after the Covid-19 era. This study uses …
performance is more important than ever during and after the Covid-19 era. This study uses …
Redefining in-room amenities for hotel staycationers in the new era of tourism: A deep dive into guest well-being and intentions
Three separate studies were undertaken in this study. Study I is motivated to explore and
redefine the in-room amenities and the underlying dimension structure of the in-room …
redefine the in-room amenities and the underlying dimension structure of the in-room …
Smart hotels and sustainable consumer behavior: Testing the effect of perceived performance, attitude, and technology readiness on word-of-mouth
Many recent studies with the topic of innovative technologies have been executed in the
viewpoint of adoption/readiness of one specific cutting-edge technology in the hospitality …
viewpoint of adoption/readiness of one specific cutting-edge technology in the hospitality …
Human employees versus robotic employees: Customers and hotel managers' perceived experience at unmanned smart hotels
F Cheong, R Law - Cogent Social Sciences, 2023 - Taylor & Francis
Hotel managers and researchers are increasingly interested in artificial intelligence (AI) and
robots, which are vital to the future of the hospitality industry. However, adopting robotic …
robots, which are vital to the future of the hospitality industry. However, adopting robotic …