Abstract Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional atau SP4N yang
merupakan sistem yang terintegrasi dalam pengelolaan pengaduan nasional secara …

The government built a National Public Service Complaint Management System (SP4N) to
control public services. Complementing the implemented complaint service running through …

Aplikasi pengaduan SP4N-LAPOR! merupakan aplikasi tunggal dalam pengelolaan
pengaduan pelayanan publik terintegrasi nasional yang bertujuan untuk meningkatkan …

Tujuan Penelitian ini adalah untuk mengkaji dan menganalisis dimensi Disposisi atau sikap
pelaksana dalam Implementasi Kebijakan Sistem Kearsipan Dinamis Terintegrasi …

This is a cohort study from a previous model by Delisiana et al on the administration of the
National Public Service Complaint Management System (SP4N) and People's Online …

Citizen engagement is crucial for the success of smart cities. In urban areas, communities as
social capital has an interpersonal bond that unites people. Due to the complexity of urban …

The social service is a government agency tasked with improving the quality of social
welfare for individuals, groups and communities. One of the mandates of the social service is …

Public complaint management is one of the important aspects in improving the quality of
public services in an area. In Badung Regency, local public complaint management has …

Complaint handling is an important aspect that can improve the quality of work and service
in an organization. In handling complaints there is also a process that is carried out …

This study aims to analyze the quality of the SP4N-LAPOR E-Government-Based Public
Service Application. Researchers use a qualitative descriptive approach. Researchers used …